Step 1
The claimant makes a claim by filling out the claim form. In order to properly fill out the claim form online, it is necessary to have a copy of the policy. If you call for a claim form, it is helpful, but not necessary to have a copy of the policy. Typically policies can be found in a family safe, bank security box, file cabinet or briefcase.
Step 2
The claim form and supporting documentation, as listed on the claim form, must be mailed to the address provided on the form.
Step 3
Once Genworth receives the fully completed claims package with supporting documents, we will begin the claims review process.
Click here to find the claim form online.
If you have any questions concerning the claims process or cannot find the policy, please call:
Customer service
888 325.5433
M-F: 8:30AM - 5PM ET
