Claims service
800 876.4582
M-F: 9AM - 8PM ET
When calling, please be prepared to provide two forms of identification to the Claims Customer Service Representative. Depending on who is calling, we may have limited information that we can provide the caller due to privacy regulations (Health Insurance Portability and Accountability Act).
Mailing address
Genworth Financial - Long Term Care Claims
P.O. Box 40007
Lynchburg, VA 24506-9939
Express mail address
Genworth Financial - Long Term Care Claims
3100 Albert Lankford Drive
Lynchburg, VA 24501-5822
Fax number
888 557.5526
Faxing Note: Please make sure the claim number and Insured's name are written clearly on the upper right corner of each page faxed. Please retain a printed confirmation that your fax was successfully received. Please allow 48 hours for the paperwork to reach your claim file.
