Genworth and our founding companies have been paying Long Term Care Insurance policy benefits for over thirty years. Our claims staff is experienced and dedicated to providing compassionate service to the Insured and his or her family during what can be a stressful time of life.
Starting in 1974, Genworth and our founding companies sold Long Term Care policies that provided indemnity benefits. These policies pay a specified amount for each day of covered services regardless of the actual costs incurred by the Insured. Starting in 1994, we began to sell policies that provided reimbursement benefits. These policies reimburse the Insured for costs he or she incurs for covered services up to a daily, weekly or monthly maximum stated by the policy.
The process to determine benefit eligibility, and make benefit payments, is different depending on the type of policy. Both product types, reimbursement and indemnity, are described in this section. This section will provide you with information about our claims process. In order to initiate a claim, please contact us toll free using the Claims service number.
To determine the type of policy you own, please select the first three letters of your policy number from the drop down box below.
If you can not locate your policy number or do not see it in the drop down list, please contact us toll free:
